Where it runs

Hosted in the region closest to your operation

Fuse runs on Frappe Cloud, on Amazon Web Services infrastructure, in the region nearest the plant that uses it. Our South African clients run in the Cape Town region; elsewhere the site is placed to keep the floor responsive and to keep your data where you need it to sit.

That matters more for manufacturing than for most software. A storeman scanning a pallet should not be waiting on a round trip across an ocean.

It is managed, patched and backed up as part of the service. Nothing sits on a server in your building, there is no machine for anyone to look after, and growth is a plan change rather than a hardware conversation.

Backed up without anyone remembering to

The whole site is backed up automatically — database, attachments and settings — and held off site. A fire or a theft in your building is not a data loss event.

Any backup can be restored or downloaded, so recovering from a bad afternoon is an operation rather than a project.

Even in the worst case, your financial record is complete and correct in Intacct. Fuse holds the operational detail behind it, not the books.

What connecting your Intacct company takes

Intacct's XML gateway, not the REST API

A sender ID plus your own company credentials. There is no app registration in the Sage developer portal to wait on, and no approval step between a signed agreement and a working system.

Web services access on your subscription

You need API access — a web services developer licence — on your Intacct subscription. That agreement is between you and Sage. Sage issues you the credentials, you authorise the connection inside your own Intacct company, and it stays your access to withdraw.

One instance, one company

One Fuse site against one Intacct company. The entity is sent on every login, so a multi-entity company posts to the right place without anyone selecting it. A group running several companies runs several sites.

Nothing is typed twice

Items, customers, suppliers, warehouses, units and opening stock come from Intacct automatically. There is no separate data load into Fuse — whatever is in Intacct is what Fuse works with.

No per-user licence for the platform

Fuse is built using ERPNext, which is open source. There is no per-user platform licence to us or to anyone else. What you pay for is hosting, the Fuse layer and the Intacct integration, and support.

That matters more than it sounds: it means giving a storeman, a picker and three machine operators their own named logins costs you nothing in licence terms — and named logins are what make the audit trail worth anything.

TODO: confirm the commercial figures before this document is issued to a prospect.

Who you call

Support sits in three layers: ERPNext and its community underneath, Syncflo for the Fuse layer and the integration, and your own team on first line if you want it. Keeping our layer thin is what makes that possible.

Syncflo is based in South Africa and works in South African hours, which covers the European working day and the early part of the North American one. Support arrangements outside that are agreed up front rather than left to chance.

Implementation is configuration and training rather than development. Masters pull from Intacct automatically, so the work is agreeing how you want to run your floor, not building software.